Professional Patient Advocate Core Convictions: What We Stand For—And Why It Matters for You

Regain Control — You Deserve to Understand Your Medical Bills

If you’ve ever opened a medical bill and felt your chest tighten—confused, overwhelmed, maybe even ashamed—you’re not alone. how to read your medical bill

You’ve done everything right. You went to a provider in your network. You asked questions. You trusted that the system would work the way it’s supposed to. Understanding health insurance vs PPO vs EPO

But now you’re holding a bill you don’t understand. It’s filled with codes, vague charges, and a number that doesn’t make sense. You’ve called the billing office, only to be transferred—or worse, dismissed. How to read your medical bill

• • We see you.
  • We hear you.
  • And we built Tennessee Health Advocates for you.
  • We’re not just here to “look at your bill.” We’re here to give you back control. To fight for fairness.
  • We are Professional Patient Advocates

• • Navigating the No Surprises Act: A Guide for Advocates & Patients

And to remind you that you’re not broken, or overreacting—you’re just stuck in a system that was never built for patients. Everything we do is grounded in 7 Core Convictions. These aren’t just slogans—they’re the beliefs that guide how we advocate for every person who trusts us with their financial story. Do I need a health advocate?

1. We work for YOU—not the system.

• • We don’t answer to hospitals.
  • We don’t partner with health insurance companies.
  • We don’t play politics with billing offices.
  • We work for patients. Period.

That means we have one priority: getting you the clarity, support, and justice you deserve.

When we review your bill, we’re not just checking for typos—we’re uncovering the fine print the hospital hoped you wouldn’t see. We’ve helped clients dispute charges they never authorized, fight for insurance coverage they were wrongfully denied, and appeal thousands of dollars in billing errors.

This is your health care. Your money. Your peace of mind. And we’ll never let the system forget that. Do I need a health advocate?

2. You don’t need another headache—you need a plan.

You’ve already got a lot on your plate:

• • You’re recovering from surgery.
  • Caring for a family member.
  • Trying to keep your job.
  • Trying to sleep.

You don’t need another stack of paperwork. You don’t need one more 90-minute call with someone who doesn’t care. You need a plan—and we’re here to build it with you.

When you work with us, we start by organizing your information and building a clear, step-by-step strategy.

We help you:

• • Understand what you’re being charged for
  • Identify what you actually owe
  • Prioritize what to pay (and what to challenge)
  • Dispute what’s wrong
  • Negotiate where needed
  • Protect your credit and peace of mind

Our job is to make this easier—not more overwhelming. We simplify what feels impossible and walk with you until it’s resolved.

3. You deserve to be paid attention to.

• • You’re not a case number.
  • You’re not a claim.
  • You’re not just “another call.”
  • You’re a person with a story—and you deserve to be treated like one.

At Tennessee Health Advocates, we begin every relationship the same way: by listening. We want to know what’s happened, how it’s affected you, and what matters most to you—not just financially, but emotionally. We don’t interrupt. We don’t rush. And we don’t make you repeat yourself over and over.

Because we’ve been in your shoes. We’ve sat with patients and caregivers who are doing everything they can—and still feel like they’re drowning. Our job isn’t just to fix the paperwork. It’s to treat you with the dignity the system forgot. patient advocacy

When you talk, we listen. When you cry, we hold space. When you say, “I don’t know what to do,”—we say, “Let’s figure it out together.”

4. This isn’t just our passion—it’s our profession.

We don’t dabble in this. We’re not learning as we go. We’re not “just trying to help.” We’re experts in our field.

We are trained professionals with decades of experience in:

• • Medical billing
  • Insurance claims and appeals
  • Coding (CPT, ICD-10)
  • Revenue cycle management
  • Advocacy systems
  • Payment negotiations
  • Hospital finance policies

We’ve worked inside the system. We know how it operates. And we know how to challenge it—with the right terms, the right people, and the right timing. You wouldn’t trust just anyone to perform surgery. Don’t trust just anyone to protect your financial health—with the right patient advocacy.

We are healthcare financial advocates—and this is what we do every single day.

5. Peace of mind is worth investing in.

We know it’s hard to think about hiring help when you’re already facing medical bills. navigating medical debt

But here’s the truth:

This isn’t just about money. It’s about your mental health. Your time. Your sleep. Your ability to show up for your life. Most people who come to us say the same thing: “I just want this off my plate.” And we get it. Because when you’re buried under stress and confusion, even a$500 bill can feel like a$5,000 crisis. Hiring a healthcare financial advocate isn’t about giving up control—it’s about patient advocacy .

When you invest in advocacy, you’re investing in:

• • Answers: No more guessing.
  • Action: No more spinning in circles.
  • Relief: No more wondering what happens if you “just ignore it.”

You get results. You get clarity. And you get your life back.

We’ve helped clients save hundreds to tens of thousands of dollars—but more than that, we’ve helped them sleep better, worry less, and stop living in fear of the mailbox.

That kind of peace? It’s worth everything.

6. You shouldn’t have to do this alone.

You’ve carried this long enough.

All the paperwork. All the hold music. All the worry. All the pressure to “figure it out.”

But here’s the truth: You were never meant to do this alone. For more support, for patients& families patient advocacy resources are available to help.

The system is too complex, too disconnected, and too unkind. That’s why we exist—not to rescue you, but to stand beside you.

We show up with:

• • Open ears
  • Clear answers
  • Advocacy tools that work
  • And a plan to take the next step (and the one after that)

You deserve someone who says, “I’ve got you.” Someone who will keep calling. Keep emailing. Keep going—until it’s fixed.

You don’t have to know all the answers. You just have to reach out.

We’ll walk the road with you.

7. The system isn’t built for patients—but we are.

The truth is harsh—but important:

The healthcare system wasn’t built with the patient in mind. It was built for billing cycles. For profits. For pushing costs and responsibility onto the people least equipped to fight back.

And it’s no wonder you feel overwhelmed. It’s no wonder you’re not getting straight answers. It’s no wonder you feel like you’re the only one trying to do the right thing.

But here’s the good news:

We were built for patients.

We know the loopholes. We know the language. We know what to say when someone tells you, “Sorry, there’s nothing we can do.”

Because that’s not good enough. And never will be.

We’re not afraid to ask hard questions. To push for second opinions. To find the policy you didn’t know existed. To make them try harder, do better, and treat you with the care you deserve.

When the system fails you—we step in.

And we don’t stop until you feel seen, heard, and supported.

Why These Convictions Matter—And Why Now Is the Time

You’ve read a lot here. And maybe it feels like you’re still in the thick of it—unsure where to start, unsure who to trust, unsure if anything can really change.

But here’s what we want you to know:

You are not alone. You are not broken. And you are absolutely not “overreacting.”

The system was built to confuse you. To profit off your pain. To make you feel like giving up.

But we were built to help you fight back.

Whether you’re dealing with a single confusing bill or a mountain of statements, it’s not too late to take control. For those struggling to decipher their healthcare expenses, learning how to read your medical bill can be a crucial first step in taking charge of your financial health.

• • You deserve to understand your medical bills.
  • You deserve to know what’s real, what’s negotiable, and what’s wrong.
  • You deserve support—from someone who works for YOU, and only you.

Ready to Regain Control?

Let’s take the first step together. We offer a free 30-minute strategy call to help you:

• • Tell your story without judgment
  • Get expert eyes on your medical bills
  • Identify where you’re being overcharged
  • And regain your peace of mind

There’s no pressure. No obligation. Just one-on-one support from a healthcare financial advocate who actually gets it—and wants to help.

👉 Bring your bills
👉 Bring your questions. Bring your overwhelm.
👉 We’ll bring the answers.

SCHEDULE YOUR CALL TODAY

Because you don’t have to do this alone. Because this system may be broken—but you are not. And because help is here—and it works.

Keep Exploring:

If you found this helpful, you might also want to check out these related articles and resources:

• • 📄 How to Avoid Surprise Medical Bills

• • 🛠️ Navigating the No Surprises Act

We believe empowered patients make better decisions. Keep learning, keep asking questions, and remember—you don’t have to figure this out alone.

FAQ

What are the ethics of a patient advocate?

As a patient advocate, my primary role extends beyond merely navigating the healthcare system on behalf of patients; it entails a profound commitment to upholding ethical principles while ensuring that the voices of patients are heard. At the heart of patient advocacy is the unwavering respect for autonomy. This means that I prioritize the patient’s right to make informed decisions about their healthcare, valuing their preferences, beliefs, and values. It’s crucial that I provide patients with accurate information, empowering them to understand their options and potential outcomes, so that they can make choices that align with their individual needs and desires.

Moreover, the ethics of patient advocacy also encompass confidentiality and trust. Patients must feel secure in sharing personal details about their health circumstances without fear of judgment or breach of privacy. I strive to create a safe, supportive environment where patients can express their concerns candidly. Additionally, fairness and justice remain integral to my advocacy work; I aim to address disparities in healthcare access and treatment, ensuring that every patient receives equitable care. By promoting a holistic view of health that respects both individual circumstances and systemic issues, I can advocate more effectively, championing the rights of all patients, particularly those who may be marginalized or underserved. For further insight into advocating for patients’ rights and navigating healthcare challenges, visiting for patients & families might provide valuable resources.

What are the goals of a patient advocate?

As a patient advocate, my primary goal is to ensure that individuals navigating the healthcare system feel empowered and supported throughout their journey. One of the core objectives is to amplify the voices of patients, making sure that their concerns, preferences, and needs are communicated effectively to healthcare providers. This involves not just listening to what patients have to say but also breaking down complex medical jargon into understandable terms, so they can make informed decisions about their health. By fostering clear communication between patients and medical professionals, I aim to create a collaborative environment where patients feel respected and involved in their own care.

Additionally, I strive to bridge the gap between patients and the often overwhelming healthcare bureaucracy. Navigating insurance issues, understanding treatment options, and accessing necessary resources can be daunting. My goal is to simplify these processes and advocate for the rights of patients, ensuring that they receive the care they deserve without unnecessary hurdles. Ultimately, I aspire to not only provide support during challenging times but also to promote a healthcare landscape that prioritizes patient-centric care, where every individual can access quality medical services with dignity and confidence.

What is the core principle of patient advocacy?

Over the years, I’ve come to realize that the core principle of patient advocacy lies in the unwavering commitment to ensure that patients’ voices are heard and their rights are respected within the healthcare system. At its heart, patient advocacy is about empowering individuals to take an active role in their own healthcare decisions. This means not only providing them with the information they need to make informed choices but also supporting them in navigating the often complex and sometimes overwhelming landscape of medical care. Whether it’s addressing concerns about treatment options, coordinating care among various providers, or simply being there to listen, the advocate’s role is to champion the patient’s needs and preferences.

Additionally, patient advocacy is fundamentally about fostering a partnership between patients, their families, and healthcare professionals. It encourages open communication and collaboration, recognizing that informed patients are better equipped to participate in their own care. This principle is particularly important in today’s diverse and sometimes fragmented healthcare environment, where patients may face barriers that inhibit their ability to express their needs. By prioritizing patient advocacy, we not only improve individual health outcomes but also contribute to a more patient-centered healthcare system overall. It’s a commitment to ensuring that compassion and respect are at the forefront of medical practice, and that every patient feels valued and understood in their healthcare journey.

What are the three core attributes of nursing advocacy?

Nursing advocacy is an essential aspect of our profession that empowers us to ensure patients receive the best possible care. At its core, nursing advocacy is rooted in three vital attributes: knowledge, compassion, and communication. Each of these attributes plays a critical role in how we represent and defend our patients’ rights and needs within the healthcare system.

First, knowledge is the foundation of effective advocacy. As nurses, we must continuously expand our understanding of medical practices, patient rights, and health policies. This ongoing education not only enhances our ability to make informed decisions but also allows us to navigate complex healthcare environments on behalf of our patients. When we possess a solid grasp of clinical guidelines and ethical standards, we are better equipped to recognize when intervention is necessary to address potential issues or injustices.

Compassion is equally important, as it fuels our desire to support and protect our patients throughout their healthcare journey. When we approach our patients with empathy and understanding, we create a trusting relationship that encourages open dialogue. This connection allows us to truly understand their concerns, preferences, and values, making our advocacy even more impactful. Finally, effective communication ties these attributes together. Articulating our patients’ needs clearly and assertively is crucial, whether we are speaking with colleagues, family members, or other healthcare providers. By mastering the art of communication, we can bridge gaps in understanding and ensure that our patients’ voices are heard, ultimately leading to better outcomes and a more compassionate healthcare experience.

For more information on Nursing Advocacy – check out my Friends Kayla Thompson-RIviere and Pam Dunwald. For patients & families

Do professional patient advocates actually help?

As a professional in the healthcare field, I often contemplate the role of patient advocates and whether they genuinely make a difference in the patient experience. From my perspective, the answer is a resounding yes. Patient advocates serve as vital intermediaries between patients and the healthcare system, ensuring that individuals receive the care and attention they deserve. Their work encompasses a broad range of activities, from helping patients understand their diagnoses to navigating the complexities of insurance coverage. In a landscape where medical jargon can be overwhelming, advocates simplify communication and empower patients to make informed decisions about their health.

Furthermore, patient advocates bring a unique set of skills and perspectives to the table. They often possess intimate knowledge of the healthcare system, allowing them to identify potential roadblocks that patients may not even be aware of. For instance, they can assist in coordinating appointments, researching treatment options, and even advocating for better policies within health institutions. This not only alleviates some of the stress that comes with medical care but also fosters a more personalized approach tailored to the patient’s specific needs. In my experience, having an advocate on your side can significantly enhance the overall healthcare journey, making it a more collaborative and less daunting process. For more information on this you can read the recent White Paper: The Critical Role of Patient and Healthcare Advocates: A Special Report.

What is a professional patient advocate?

As a professional patient advocate, I play a crucial role in navigating the complex healthcare system to ensure that patients receive the support and resources they need for optimal health outcomes. My primary focus is on empowering patients by providing them with information, guidance, and a voice in their own care. I work alongside patients to help them understand their medical conditions, interpret health information, and make informed decisions about their treatment options. This process often involves coordinating communication between patients, healthcare providers, and insurance companies, all while addressing any concerns or questions that arise during the patient’s journey.

In my role, I strive to bridge the gap between patients and the often-overwhelming healthcare landscape. I recognize that each patient’s experience is unique, influenced by their personal circumstances, values, and beliefs. Therefore, I prioritize listening to their stories and ensuring that their needs are understood and respected. Advocacy can range from assisting with appointment scheduling to navigating financial concerns, understanding care plans, and even providing emotional support. Ultimately, my goal is to advocate for patient-centered care that honors their autonomy and promotes their well-being, fostering a collaborative relationship between patients and healthcare providers.

What does a professional advocate do?

As a professional advocate, my primary role is to represent and support individuals or groups in navigating complex systems, particularly within legal, social, or political landscapes. Advocacy goes beyond simply voicing concerns; it involves a deep understanding of the issues at hand and an unwavering commitment to effecting positive change. I work collaboratively with my clients to identify their needs and goals, ensuring they have a voice in the conversations that shape their lives. Whether it’s advocating for a patient’s rights in a healthcare setting, supporting a marginalized community’s demands for equity, or providing legal representation, the essence of my work is to empower others and influence decision-makers.

In addition to direct support, I also engage in research and education to raise awareness about critical issues affecting my clients. This involves analyzing policies, gathering data, and presenting findings in a way that underscores the urgency of the matter at hand. I often find myself working alongside lawmakers, community organizations, and other stakeholders to facilitate dialogue and promote solutions. The most rewarding aspect of my job is witnessing the impact of advocacy – whether it’s a policy change that benefits a community or an individual achieving justice. My aim is not just to advocate for change, but to inspire others to become advocates for themselves, creating a ripple effect of empowerment and social responsibility.