Mastering Your Client Journey workshop!
FRIDAY 10/25/24
1PM EST – 5PM EST
Overview:
Join us for an immersive, hands-on experience where you’ll learn how to identify, document, and optimize your client journey for maximum impact and success.
About the Workshop:
In this interactive workshop, we’ll dive deep into the operations of a patient advocacy practice and learn practical tools and methods to map out your client journey effectively.
Having completed this exercise, I know first hand how valuable this practice is to the success of my practice AND how much it contributes to my client’s experience with my services. In this workshop, I’ll share with you these valuable insights and actionable strategies to enhance your client’s experience and refine your service operations.
What You’ll Learn:
- Understand the importance of documenting the client journey in improving service operations and client satisfaction.
- Identify all touchpoints where clients interact with your advocacy service.
- Map out the client journey from initial contact to post-service follow-up.
- Gather data on client experiences and analyze pain points and opportunities for improvement.
- Develop actionable insights and solutions to enhance the client experience.
- Create a comprehensive documentation of the client journey and an action plan for implementation.
- Measure the impact of implemented changes and iterate for continuous improvement.
Who Should Attend:
This workshop is ideal for independent patient advocates looking to streamline their operations, improve client satisfaction, and grow their practice. Whether you’re just starting out or have years of experience, you’ll benefit from the practical knowledge and hands-on exercises offered in this workshop.
Why Attend:
- Gain practical tools and strategies to optimize your patient advocacy practice.
- Network with fellow professionals and exchange valuable insights and experiences.
- Receive personalized guidance and feedback from industry experts.
- Leave with a customized client journey document and an action plan for implementation.
